I wrote a review around a month ago and things have gotten worse... the school has entirely switched to a new website and it is terrible. I am being charged fees I know nothing about and the website will not let me pay them, they are also charging taxes on fees now.I cannot access any of my course materials and was told I will not be able to complete any courses or access my work for 3-5 days while they review my ticket. When I spoke to a representative I asked a question and was responded to with "Thank you!" and she ended the chat. Their communications are terrible. My parent has been on the phone 12 minutes and counting after being told it was a 2 minutes wait to try and pay this fee we owe. I can not complete any school work, the website has no way for me to create a ticket, and we cannot contact anyone. I am so disappointed because I have loved this program so much.Also my program percentage was 71% complete and when the portal switched it dropped to 65%.UPDATE: after having to call the school again they sent my account to collections for the late fee of $20. We were not contacted about an issue with our payment prior to this. The new portal sat open on three devices and over the course of nearly an hour could not finish calculating the total cost to allow payments. After paying the fee over the phone my materials was released. I really love this school but they urgently need better communication.
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Earn your high school diploma online with regionally accredited James Madison High School. General track and college prep tracks available. Open to teens and adults. We help you earn your online high school diploma from anywhere at your own pace.
