The customer service team refused to pay for damages caused by their product. I had a small amount of the UltraLight Cleansing Oil splash my wood painted mirror. when I immediately wiped it, the paint was removed a few layers down! My eyes were also feeling a burning sensation. I called as soon as they opened and I was told they are not responsible for this and would only replace the product. What chemical did they use that could cause the paint to burn off? What did I just put on my face? I am uphauled by the lack of responsibility they took. I provided pictures and I sent back the product for testing and I did not receive any results, nor will they call/email back at each of my calls! I am disgused.They said someone from legal would call me back and nobody did. I have tried numerous times, and the robotic and scripted responses from customer service are always the same. I have requested for escalation and still no return call or email. I have used Johnson & Johnson products my entire life and never had a problem.I obviously experienced a rare and bad batch of this make up remover. I understand that this MAY happen, but they should take ownership of this and compensate the customer and perhaps show some remorse and concern!. Absolutely disgusted.
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Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturing company founded in 1886.
