I am extremely disappointed with this company. Having ordered a dress and an all in one, advertised as being in the sale, to celebrate the new opening of their Manchester shop.I ordered a dress and an all in one, advertised as being carefully crafted with quality fabrics. Feeling excited by my purchase, I waited eagerly for my items to arrive Initially, I received several impressive customer service emails from the company, advising that my parcel was on the way. When my parcel finally arrived, upon opening the packages, which arrived direct from China, in grey plastic bags. Had I known that my order had been Redirected to China, I would never have purchased, as, in the past, I have had experienced very poor quality clothing from China, related to both quality and size The dress and jump suit, according to Joanne & Teresa was originally priced at over £88. However, they were now being advertised as sale stock at just over half price. The dress, made in a flimsy Jersey type fabric was disappointing, however as I liked the style of the dress, I reluctantly decided to keep it. However, with the jump suit, that was a different story. The garment, made from a cheap polyester fabric which was both shapeless and ill fitting This, of course was rejected by myself. After emailing Joanne & Teresa to share my concerns, I was asked to provide photographic evidence of the item. If they were familiar with their stock, as they clearly was not, they would not need a photo This was done, but the response received was rather patronising. I was advised that it would be my financial responsibility to return the item to China (I didnt order from China)at cost of over £25. I was offered a 30% refund and advised that I could keep the garment. I refused this offer as I did not want the item. I asked for a full refund and advised that I would be happy to return the garment to the new Manchester outlet.I received a second offer amounting to 50% which was again refused. I reminded the company that they were advertising a 30 day money back garentee. I then received a final offer of 70% and advised that if a full refund was awarded, I would be fully responsible for the cost of return, to China.The company do not state that they appear to be acting as 3rd party interlopers, as my order was processed in China. Reluctantly,I have decided to accept this offer, with a view to not accessing this company again, nor recommening them to anyone considering purchasing from this company. I take this negative experience and as a lesson learned
Claim your business profile now and gain access to all features and respond to customer reviews.
