My experience is very similar to CMBS below.After much research, I too decided to use JobTestPrep.co.uk for an upcoming interview. After joining, I received a special offer by email for 2 days of access to 1 practice pack for £29.I spent 6-7 hours doing practice tests & reading through the supplied guide. When I undertook the test, it simply bore NO RESEMBLANCE OR CORRELATION whatsoever to materials contained in my purchased 'practice pack'.Part of my decision to purchase was because of their 'Money-Back-Guarantee and Refund Policy' which states: "If there was a large discrepancy between our tests and the real test, you will receive a full (100%) refund". I lodged a 'support ticket' via their website but received no reference number and I did not receive a response. I followed up with an email 13 days ago and again still not received a response. I will be following up also with a chargeback from my credit card company and seeking redress under EU Consumer Laws if possible.Basic customer service at the very least acknowledges customers, not completely ignore them when they have your money.-----UPDATE: Since posting this review and sending a followup email, I have since been responded to and received a refund in full without any further hassle and have upgraded from 1 to 2 stars to reflect this.Their claims however they tried to contact me by email are false. It was only after posting on Trustpilot they emailed me to say they were "unable to find an email or ticket from you connected to this email address other than the one sent on the 8th of May."Also the claim below that they tried to contact me by phone are false as I never provided one! Seriously.JobTestPrep.co.uk probably sell good products when they match - but they are equally happy to sell you one when there isn't a match also. Would have been 4 stars if you had simply responded to my email and provided a refund in the first place.
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