I had some issues logging in to my account and reached out via the one page chat function. Less than 10 minutes later I had an email from Sharon in my inbox advising what to do and how to fix the problem. Moments later I could access all content and start learning. This is how an excellent customer experience is provided. Simple. Easy. Quick. To the point. I do not expect perfection – but being recognized and taken serious as customer is key for my positive experience. I wish more (all!) companies would understand that.
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