I’m sharing this feedback with the intention of transparency and hopefully contributing to improvements.I recently used JoqqAI to generate podcasts. While the label clearly promised a delivery time of about 3 minutes, my files took over three days to process. As a paying user, this experience left me feeling disappointed, frustrated, and a bit mistrustful.My feelings arise because I deeply value clarity, reliability, and respect for customers’ time. I also have a need for fairness and acknowledgment when expectations are not met.When I reached out to customer support to request a gesture of goodwill—like complimentary credits—I was informed that no compensation was possible. While I appreciate the polite tone of the response, this further contributed to my sense of discouragement and being undervalued as a customer.I sincerely hope the team will consider updating delivery estimates on the platform to reflect reality more accurately and explore ways to repair trust when service promises are not kept.Thank you for reading this review—I’m still open to reconnecting if improvements are made.
Claim your business profile now and gain access to all features and respond to customer reviews.
Create Engaging, Authentic Videos with AI Avatars Using a Video Editor! Try it for free, visit: www.jogg.ai