Love John Lewis as long as you have no issues with your online orders and have to deal with customer services in South Africa, who provide an appalling service. They do not listen to you, do not read emails sent to them (even though the enquiry number is quoted at the time of the call). Unable to escalate further as told unable to do so and unable to speak to a manager as told there is not one.
Please bring back customer services in the UK and do not train people to read from a script. Years ago we received a more personal customer service experience which was exemplary. This is no longer the case. I have had three separate dealings with customer services in South Africa and all have been poor.
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