I was very disappointed with a recent experience ordering custom-made curtains from John Lewis. I ordered them specifically on the understanding they would be delivered within 7-14 days. As they had not arrived after 14 days, I contacted customer service. Customer service told me delivery had been attempted the previous week. I then challenged customer service regarding this delivery they claimed had been attempted, as there was no communication to my phone and no evidence on my doorbell camera. Customer service then 'retracted' their previous email, clarifying the curtains had not actually left the couriers warehouse.
This experience was very disappointing for the delay in the delivery, but also the fact customer service falsely claimed a delivery attempt had been made to justify the lateness. This is not the standard I expect from John Lewis.
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