Appalled at how John Lewis are treating their customers.
I purchased a Dyson hoover in October '25 with an egift voucher promo of a £100 voucher to be claimed in December. I filled in the form to claim but never received my voucher.
John Lewis denied that any other customers had been affected but it is evident from many other reviews here on Trustpilot that, that is not the case.
I escalated my complaint and they gave me the £100 voucher as a 'good will'. I see that other customers have not been so lucky.
It seems that John Lewis rely on customers claims either not going through or not being claimed in the small claim window. John Lewis say that they do this so that people don't claim the voucher for returned items but why not issue the voucher to customers who made a qualifying purchase and did not return after a set time automatically. Why do customers have to remember to submit a claim over one month after they made a purchase.
I have seen one review here where a woman in her 80's was left £500 out of pocket with his promo con. Absolutely disgusting way to treat your customers John Lewis.
For all those who have complained and been refused their voucher please escalate and make a formal complaint using my case reference CASE-30470366 Order number 521739517 to ask why they have refunded me and not you.
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