Really disappointed with JL online, on multiple occasions I've received extremely low quality goods which I've been refunded for. Apart from the exuberant price tags that do not match the low quality of the products, it's now become obvious that JL is gate keeping and not allowing people to submit low scoring reviews.
As an example, I left a 1 star review for a £25 glass water mister - it was extremely thin glass, plastic chrome handle with a series of defects. It's the sort of thing you'd pickup in IKEA for £2. After leaving a review, 2 weeks later it was not approved - this is the SIXTH time my negative review has not been posted, yet my other positive reviews have.
This means John Lewis is only allowing positive reviews which is essentially a form of false advertising.
Claim your business profile now and gain access to all features and respond to customer reviews.
