johnlewis.com

4
4 Based on 161 reviews

...

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Jackie
Unfortunately, my experience wasn't great. When trying on boots I had to call over the sales assist

Unfortunately, my experience wasn't great. When trying on boots I had to call over the sales assistant who was engrossed on her mobile. When I asked for a shoe horn I was brought one suitable for shoes and not a tall ankle boot - she didn't seem concerned and went off to a corner to resume on her mobile phone. I then had to request her attention again to try on the other boot.
All in all very poor customer service.

1
Date of experience: Feb 28, 2026

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