We bought a mattress at the start of October and having bought mattresses and other furniture from John Lewis before we were confident we'd have similar experience to previous purchases and could trust the retailer in spending £600, unfortunately within three months my husbands side of the mattress has started to dip, we called John Lewis who sent an engineer and even with the clunky spring sound has said it's normal wear and tear at three months! It's the most uncomfortable mattress we've ever owned and we are now able to feel several springs. John Lewis aren't interested in resolving this complaint and we are left with a £600 mattress we cannot sleep on. Do not recommend the mattress or John Lewis. The person in the customer care centre has been rude and arrogant and apparently there is no one more senior than him!
Shocked and appalled by the handling of this by a retailer we use to trust. Really think JL have gone down hill in their quality and their customer service.
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