I am extremely disappointed with this company. I paid a premium for a bra, yet the underwire broke through the fabric and hurt my skin—poor quality for such an expensive item. When I reached out, customer service refused to assist since it was over six months old, despite it being a clear manufacturing fault. The product quality is lacking, and the customer care is even worse. I expected so much more.
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The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.