I called to complain about an experience in my local store, but instead, I ended up documenting a negative interaction with customer service. I don't mind where the support team is based, as long as they can communicate clearly. Unfortunately, I spoke to someone who struggled to understand my name, which made it impossible for her to find my account. In the end, I just asked her to have the local store contact me directly. I feel for anyone dealing with online orders. I've learned—never order anything online from this company. They simply don’t care. Better to shop in-store or opt for click & collect.
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The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.