I love the products and stores, but my recent experience with customer service left me shocked. I was connected to a team in another country, and they were quite rude. My first call involved a complaint, and they were dismissive. The second call was just a simple query about a refund, yet the representative was condescending, making me feel like a bother for asking. There’s a message asking callers to be respectful, but shouldn’t that apply to both sides? This isn’t the level of service expected from such a reputable company. They need to address this before losing more customers. It seems that external call centers don’t care about the company’s reputation or providing good service.
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The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.