After years of loyalty, it’s shocking how little this company values customer loyalty. We chose them over cheaper options because they advertised free next-day delivery. However, after placing the order, we were informed it would actually take up to a week. Their customer service was unhelpful, showing no concern for our situation. When I tried to explain why next-day delivery was important, the representative simply stopped responding. This is completely unprofessional and unacceptable. If this is how they operate now, it’s no wonder they’re declining. We will happily take our business elsewhere.
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The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.