John Lewis charge up to 20% for returns!!!! I feel fleeced by John Lewis. We bought some lights which came to £480 in John Lewis Oxford Street. Checked them out at home, didn't like them and I returned them to store with original receipt two days after purchase.I was told that they would deduct 15%!!!! on refund because the packaging had been opened. That amounted to £72. I took a photo of the customer information sign listing returns and limitations; food, flowers, underwear, etc. At no point does it refer to or include lights. I asked to speak with a department manager who informed me that they usually deduct a whopping 20%!!!! Prior to this we would shop with confidence at John Lewis. They were our first choice 'go to' place. From now on I'll check out other options before I even consider any purchase from John Lewis
Claim your business profile now and gain access to all features and respond to customer reviews.
The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.