Ordered a Stoves dual fuel cooker from website for £180.00. John Lewis took the money from our bank account sent a confirmation email and email extending the warranty. 24 hours later we received an email staying that despite taking money from our account the price was a mistake and they were cancelling the order, despite the oven still being on the website at the same price at the time of the email. Phoned customer support who had obviously been given a script to say. Also emailed an had an auto reply saying I would receive a response within 24 hours. That was 5 days ago and I am still waiting for a reply.I can't believe that such a well known company that spends millions on fancy adverts and telling us how they pride themselves on customer service can get away with this. Certainly will not be using their website again
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The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.