Ordered a fridge and freezer. Freezer didn't arrive, and fridge installed but door didn't shut. Freezer arrived, engineer drilled through my cabinet door. Third engineer fixed fridge door, and noticed that the freezer door wasn't on properly either. Main problem: the call centre in Morocco, hard to understand a word. It took 6 phone calls, over 3 hours, to get them to sort. Completely useless. Won't buy white goods from any company with an overseas customer helpline again, sorry John Lewis.
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The John Lewis Partnership's Partners own the leading UK retail businesses - Waitrose, John Lewis and Greenbee. Our founder’s vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.