Lured by the company's self-comparisons with Vi-Spring, we bought an Artisan Bespoke 003 superking with divan and 15 year guarantee. Yet with meticulous care and one 14st adult using it, just over 6 years later it is now in one of the least used spare rooms as it has dipped more than 6cm in one place rendering comfortable sleep impossible.20/08/2025 - thank you for your reply. I do not understand how you can use the same tolerances as ViSpring unless you are the same company... this is the response from Julie"For your information on settlement tolerance, we use the same settlement figures as listed on Vi Spring website. There is nothing further that we can do with regard to this matter until you have had your own inspection carried out.Kind RegardsJulie Collier - Sales Advisor"Also on the Bed Federation website, to which I was referred by Julie for a second opinion, it says:"There is no official industry standard for determining whether the settlement is excessive, as there are simply too many variables to consider. Some bed manufacturers, retailers and independent inspection companies use a measuring system based on the type of mattress fillings and the age of the product but this really isn’t based on any scientific evidence and so should only be used as a broad guideline."Caveat Emptor
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