Edit:The JR Reply mentions 'lies' & 'defamation' - the classic playbook to try and discredit me & my story. Consider this:1 I left a 5* review after a month. Why would I change review to 1* after 3yrs ? 2 If you can read this - then this review has not been successfully removed as 'lies'.3 I have nothing to gain by writing and this is not revenge, just the truth.4. I spent over 1000 on a bed which was fine for 1yr but has given us backache ever since. 5. John Ryan state 'not faulty' because this isn't legally a fault. "Changes in comfort are not a fault". Beware. Your bed does not legally have to last or be comfortable for years.To be fair, JR would not be in business if all their customers were unhappy. Was I just unlucky? I really wanted this to have a happy ending. This is my absolutely true story:SummaryThe good:1. Comfortable for 1 yr. 2. Affordable. Looks nice. 3. Convincing website. 4. John Ryan will have Homesense inspect your bed when it settles (however it may be deemed not a problem) and will repair the mattress if it splits at the seams.5. Customer service good for first 60 days.The bad:1. Became lumpy & uncomfortable after 1yr - when there is no recourse. ["Changes in comfort not classed as a defect" & "settlement within normal tolerances" - John Ryan]. 2. Cheaper than vi-spring - for a good reason!3. Stitching split after 3 years. I would not expect that in an item that cost 1000+ pounds.4. John Ryan stick to the 'natural settlement' line and will suggest you sleep all over the mattress or you should flip it more, or, that the settlement is within tolerance, or that comfort problems are not a fault. 5. I feel sad that I was swayed by the positive reviews and ignored the negative ones. I wrongly assumed they were just unlucky. Suggest you read the negative reviews and notice how many people are talking about 'settlement' & 'soft and lumpy'. There are a number of other reviewers with the exact experience that I have had. 7. Overall, expensive for quality & regret buying.My StoryBought superking zip/link Artisan 004 in Dec 2021. I bought it reduced in the clearance section as a medium/medium. Wife felt it was too hard - so we swapped it within the 60 day limit for a medium/soft split. No-one suggested that there may be issues ahead as a result of these choices - or that a 'clearance' bed would have issues apart from some dirt. We were asked pay a 150 pound fee to swap it. Not overjoyed, but paid.Within a week we found that the swap for the soft/medium bed was a mistake. Since each side of the bed is a different level, if you lie over the join - it hurts your back. We were not told that the 2 sides would be a different level. Since we dealt online, we had no way of knowing before delivery. There was a further 150 fee to return - at which point we would be 300 down & no bed - so we decided to make the best of it and sleep one on each side. AT THIS POINT, I LEFT A 5* REVIEW - NOW DELETED because after 3 years I have changed my mind. This is why: So long as we each slept on our 'half' and didn't lie on the middle, the bed was OK for a year - but then we both began to get backache in bed. The bed seemed to be getting softer and lumpier.I flipped the mattress every day for a week, every week for a month, & every month for a year & tried to sleep everywhere on it, to help it settle evenly - but the issue is that the padding in the mattress doesn't 'spring back' well after sleeping on it. Flipping it helps. We now flip the mattress EVERY WEEK to keep it liveable. I built an 18mm ply base on joists to make it as firm as possible.I complained to John Ryan in 2023 about the uncomfortable bed & settlement and the bed was inspected - and deemed by HomeSense to be ok, because there was less than 30mm of settlement. Homesense are paid by JR, so I might question their impartiality. I refused to sign the report, since I disagree that a 2cm deep body-shaped impression in the bed after a few days is OK. Its like sleeping in a hole & is UNCOMFORTABLE. No further action - and I still had 'nightmare bed'. I have owned 2 Vi-Spring beds - a natural bed that lasted 20 years and were always comfortable. I never had to argue 'settlement' with vi-spring because lying on them didn't leave a dent like lying on this bed does!The problem seems to be the quality of the materials in the John Ryan bed. They don't 'spring back' very well. Do NOT hope (like I did) that this is similar to vi-spring. The quality is inferior.Now, after 3 yrs, the stitching has failed on one side of the mattress and the mattress has split open. I emailed JR and repeated my story, & they immediately agreed to to stitch the mattress - (it has a 10yr warranty) - but sadly would not replace it - despite the fact that my complaint is well-documented. That's predictable. I was refused help in 2023 and that is business.Wish I could afford to replace it. I wouldn't buy again.
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