Purchased the Artisan Tailored Pocket 2000 king size Mattress in September 2020. Although it was extremely comfortable at first, just over 4 years of use I noticed it had dipped heavily on 1 side despite being turned and rotated at the recommended intervals. We purchased the correct mattress which exceeded our weight criteria (we're both under 75kgs). Extremely disappointed with the mattress, especially so considering the price point. I suppose we were taken in by the website declaring how superior the mattresses are. I can't be bothered attempting to make a claim under the warranty as I genuinely would not want to put my back through pain again. Thankfully it's being disposed of in the coming days.Edited to reply to your response:The part where you state "if you had contacted us before placing this review...." speaks volumes.I deliberately decided against reaching out to you. Reason being, aside from wanting to avoid a long drawn out saga, the best outcome that could possibly be achieved would be another one of your products. Something I could never contemplate again.
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