Just hired a local painter to paint my kitchen. Walls, surrounds and ceiling. He texted me regarding the colour for the walls. Said I should try Johnstone's for different colour charts. Mentioned 4 different colour charts to me.So, off I went. Never even heard of Johnstone's previously. Walked into my local branch I care not to mention. Only 1 person serving. 1 person in the entire store it seems. I waited on the previous customer. Apparently his (other customer) face must have fitted as there was some banter and laughs between the two. But not me...When it was finally my turn I approached the 1 employee and asked me: "do you have any of these colour charts?" sole employee: "yes. I have all of those charts"sole employee: "I can mix any paint you want from them"me: "you don't physically have any of the charts I can take away with me?"sole employee: "no"me: "well, if you have them, can I perhaps take a few photos with my phone of them?"sole employee: "no. like I said. I have all of those colour charts and I can mix any paints you want from them"me: "umm. well, I really need to SEE them first so I can make up my mind and choose a colour"sole employee: *blank expression*me: oh. ok then. erm. thanks.exits store.I've passed on my review of this store and company in general to my painter. Thanking him for the tip.I ended up going from here to B&Q where I had two people very helpful and willing to assist me. Located and handed me whatever colour charts they had in stock and let me take photos with my phone of all the charts I'd asked for which they had only one copy of behind the counter. Perfect! Recap: Johnstone's = 0/5, B&Q = 5/5 stars.Needless to say. I won't be back. Ever.
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