I was really excited to try out this company, after hearing the founders talk on a podcast episode of @samcfit, who I follow on Instagram. I want to be excited about this company and process, but unfortunately I have had a really bad experience so far. I ordered the Advanced Panel Lab for bloodwork on 7/28/25, and got confirmation email and texts for my purchase and next steps. That same day, I scheduled my bloodwork at a lab near me (I don't live in an area that has at-home blood draws available for the company) and took the first available date which was on 8/12/25. I went to my blood draw appointment, no issues. When I got home I saw an email from Joi & Blokes saying it was time to schedule my blood draw and I was overdue in scheduling it. Confused, I emailed the company immediately and let them know that in fact, I had already not only scheduled, but gone that morning to have the blood draw. Then a few days later I logged into my account, and see that on 8/15/25 there was two orders in my account, both for an Advanced Panel lab. The original on 7/28, and another placed on 8/15. Now more confused, I emailed the team again and screenshotted the lab orders in my account letting them know I did not in fact order the exact same lab twice more than 2 weeks apart and if they could fix it on their end because I was getting multiple and confusing emails/texts about my appointments. Today on 8/18, I got an email response now saying they do not refund lab orders and can put the cost of the second lab on a gift card. This is not an okay solution; they had an error on their end, and instead of fixing it are putting the blame on me. I called and left a voicemail with the company as well in the hopes of talking to someone on the phone, but they specifically say they don't call back but will email or text instead. Because I have already sent multiple emails to them with no resolution, I am not confident in this getting solved. I used my HSA funds to purchase my lab, and was really hoping for a better outcome and accountability. Do better Joi and Blokes.
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Joi + Blokes were created to disrupt the outdated, one-size-fits-all approach to hormone and preventative care. After personal health struggles and a lack of answers from the traditional system, founders Josh and Katy Whalen built diagnostics-first platforms designed specifically for men and women. Through personalized treatment plans, advanced lab testing, and a functional medicine approach, Blokes supports men’s health and longevity, while Joi specializes in helping women navigate perimenopause, menopause, and hormonal imbalance with real, evidence-based solutions. The mission is simple: empower people to feel like themselves again—stronger, sharper, and more alive.See more
