My husband’s employer very generously provides this weight loss treatment through Calibrate at no charge for employees and dependents. It was great until I needed a medication change. It took THREE WEEKS of no medication before they got me situated. By then I had to change meds and bump down on my dosage because I had been off so long due to them taking so long to respond. I now received an insurance letter that they no longer will cover the medication I am on so I need to change to one that’s covered. I immediately notified them (June 1st) due to the length of time I knew it could take to get it changed and I didn’t want to be without meds again. Well, it is June 20th and last week they finally approved the medication change (they were already aware of the insurance change) and they closed out my request for service as “complete” they have me down in the app as taking the new meds but STILL have not called it in to my pharmacy. So I am back with no meds again and no response to the messages I have sent. A week is absolutely more than enough time to process a medication change. I had a little injury to my foot and was afraid I was getting an infection so yesterday I made an appointment with Teledoc, within an hour they called me and within 10 minutes after the call and sending pics of the injury they had called in the meds to my pharmacy. It can be done in a day.If this were not a free service I would immediately request a refund and go where I can get customer service.
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Calibrate is a metabolic health company changing the way the world treats weight by setting the standard of care for treating obesity through the combination of GLP-1 medication with behavior change.
