I am writing to express my serious concern regarding unauthorized and unexplained payments recently debited from our accounts.
Specifically, we have observed a total of $560.00 withdrawn from one of our accounts within a two-week period, followed by several additional payments. These charges lack any corresponding invoices or documentation to explain their purpose.
I previously contacted your organization to request a full refund for these unauthorized payments. During that communication, I was informed that I would receive a follow-up email, which has not yet been delivered.
At this point, the failure to provide invoices or process a refund for charges taken without authorization is unacceptable and borders on misappropriation of funds from a vendor who provided account details in good faith. If these matters are not resolved immediately and a full refund is not processed, we will be forced to escalate this issue by filing a formal complaint with the Better Business Bureau (BBB).
I expect an immediate response, along with a resolution timeline and confirmation of the refund process.
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