My experience with Swapp has been an absolute nightmare. I rented a car in November that was poorly maintained and dangerous to drive. Even after they replaced it, the second vehicle had the exact same alignment issues, vibrating dangerously at speeds over 100 km/h.The situation became even worse after I returned the car in mid-December. I have just been charged for 9 traffic fines that do not belong to me. I personally verified these fine numbers with Dubai Police and the RTA portal—the evidence is clear: none of these fines are linked to the vehicle I actually rented.Despite providing irrefutable proof, Swapp refuses to provide a real human response or issue a refund. They only send generic AI-generated replies that ignore the facts.I have officially filed a complaint for fraud with the Dubai Police and I am escalating the matter to the Dubai Department of Economy and Tourism (Consumer Protection). Do not trust this company with your money or your safety. Avoid at all costs. Case ongoing.
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The car subscription that rocks. Forget buying or leasing. Have a car without owning one with Swapp.
