I would give zero stars if i could. I don't usually write reviews online but this they deserve. From the start, I received a 200 AED discount and paid the full amount upfront for an entire month, including FULL insurance (extra cost). After three weeks, I decided to return the car. I told them in advance, but they messed up the booking date and set it for the wrong day. Then, they tried to charge me an extra 200 AED just because I was returning the car earlier — even though early return benefits THEM since they can rent it out again sooner. Total nonsense.Because of this , I decided to keep the car until the agreed date.When I went to return the car, their employee REFUSED to take it because of a tiny 2 cm scratch that was there before. The behavior was arrogant and unprofessional. And here’s the best part:Before renting, I specifically asked their staff if full insurance covered small scratches like this. They said YES — “you’re fully covered.”Now they want to charge 480 AED (420 AED + 50 AED “handling”) for that same scratch. Even if I HAD caused it, I paid for full insurance , so what exactly did I pay for?Support is basically unresponsive. They barely reply, and when they do, it’s useless.Then it gets worse:The next day, they tried to charge 63 AED claiming I returned the car on the 5th, when I clearly returned it on the 4th. More lies.I will NOT pay anything to these scammers. Good luck trying to take anything from my card.There are many honest rental companies in the UAE. Do NOT rent with Swapp unless you want to be cheated, ignored, and charged for nonsense.
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