Tablecloth that arrived was a significantly different colour to the picture on website - it is described as cream but what arrived was yellow. I contacted customer service who were unhelpful (I got the incredibly frustrating response of 'yes, we have sent you the correct product' even though I was never claiming to have received the wrong item, just that the tablecloth was unreasonably different from the images they use to sell it). They admitted that the photographer photos may not be true to the item. They advised I should have got a sample first. I still feel this is an unreasonable defence on their part as it requires the customer to know that the images are unreliable. The representative eventually said he wasn't able to make decisions on these issues and that the director would look at it upon their return to the office on Fri or Mon. It is now a full week on from that Mon and I've had no communication hence the 1* review. In an age when so much shopping is done online and all we have to go on is digital images and descriptions, companies really should hold themselves to high standards around this and expect customers to be unhappy when these images are untrustworthy.All I wanted was a free return as I wasn't responsible for the issue.Edit: 11 days since Jolee Tablecloth's response and I have not heard from Lee as stated. It was not a monitor issue as I shopped for the tablecloth on both a phone and laptop. The images are simply inaccurate.
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Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website.
With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk
We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback.
Lee, Joanne and the team at JoleeSee more
