Ordered Mykonos tablecloth (listing was pre order but dispatch date was two days before I placed order so I expected it to be dispatched asap) 12th August. I have still not received my order. Numerous attempts to contact the company via email, live chat on website, Facebook messenger to no avail. Very poor customer service, my mum recommended me this company as she had a great experience two years ago and I wanted to support a smaller business rather than Amazon etc. Eventually spoke to a lovely lady called Suzanne who said she would look into where my order was. There was a delay in delivery from supplier (fair enough but would have appreciated contact from company to inform rather than having to chase it myself). I was told it had been dispatched Monday 21/8 (I paid for upgraded tracked delivery so should have received within 3 days- when Suzanne looked at the tracking she could retrieve any information as to where it was). She was passing my enquiry over to the company director to investigate and was advised he would make contact with me. 2 weeks later and I have had no contact. I am extremely disappointed with the service I have received. I paid money for an order over a month ago and have had no product, nor contact other than with Suzanne. If I was a director and heard this had happened I would be at least making a phone call to apologise and offer a resolution. I now have been offered by Suzanne a replacement tablecloth when the next delivery from supplier comes in this week. Such a shame and I’m sure it’s just an error but can’t help but feel like the company don’t value their customers.
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Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website.
With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk
We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback.
Lee, Joanne and the team at JoleeSee more
