I ordered an Orla Kiely table Cloth for £50. On the website it states:'Oilcloth as standard does not come with a hemmed edge. Here at Jolee we believe that your Orla Kiely should come with a stylish finished edge with complimentary bias-binding hemmed edge with every order.'I interpreted this as meaning the table cloth would come with complimentary bias binding, as in free of charge and I ordered on this basis. I have since been advised by the company that, 'The bias binding hemmed edging is not included as standard on our tablecloths. The statement shows our thoughts/recommendation that you should order a tablecloth with bias binding which comes in a complimentary colour to the chosen tablecloth design. If you wish to, you can send this back to us to have this added on but there would be an additional cost of £21 + Shipping back to you.'I feel the statement on the website is extremely misleading to customers and the response from customer service not particularly helpful or supportive. Especially when I had stated I required the tablecloth for an event I am holding in 2 days.Really disappointing.
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Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website.
With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk
We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback.
Lee, Joanne and the team at JoleeSee more
