UPDATE: The defective item has been replaced. It seems as though I may have been victim to a not so good customer service rep. I went from 1 start 4. Having a phone number or a more efficient way to get help / support would be nice. Otherwise a 5 for sure. Once I went to IG after my experience it seems a real life person stepped in - everything turned around. ----------------------------------------I have reached out customer service - there is not number, only an email link. I purchased the shower head and have had issues with replacing the filter since the start. Once a pro initially installed to ensure it was done correctly. Second time a male friend had to install and he struggled. Now my 3rd one - I cannot do it alone. The head is not opening as described. I was told to 1. Try rubber gloves 2. Try the buddy system REALLY! So I live alone - I tried gloves and even a step ladder. I have injured my shoulder so now I can injure myself trying to change an "easy" filter. I found they knew this was an issue (I have the email to prove it) but chose to do nothing. I have contacted other customers and they have had the same crappy customer service. I also left feedback for their product - it was 1 star. It never shows on their site. They filter only 5 and 4 stars. Do not trust the feedback on the site. I even reached out to them on Instagram. NowI have to contact my credit card company. It's a shame because if the product worked it would be great. My request was not a refund but a replacement for one that functions.
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