Jolliman Order:Aug 22nd 2025 Order Placed for 10 items all shown as in stock. 3 Emails received, (1) Welcome to signing up. (2) 10% discount on first order. (3) Order acnowledgment.Aug 23rd 2025 Email received advising of delays to their quoted 7–10 days order processing due to an incident in the vicinity of their premises. (Which was on the 27th July 2025, but nearly a month later still taking orders with no warning of delays on their website, morally and ethically I believe that is wrong)Aug 25th 2025 Email Received, telling me all about Jolliman and how good they are and process orders quickly.Aug 27th 2025 Email Received from marketing telling me “Summer Sale” still on , big discounts, don’t miss out etc.Aug 28th 2025 Email Received from marketing telling me that the “Summer Sale” must end “Shop Now”!Aug 28th 2025 Email sent to Jolliman. Extract as follows: Why are you marketing an pushing for sales when you are advising customers who order that you are currently encountering difficulties (due to a local incident) in honouring what is already a pretty poor 10-day order process? Aug 29th 2025 Email received stating order despatched (3 items) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 1st and delivered on the 2nd.Sept 22nd 2025 Email received stating order despatched (1 item) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 23rd and delivered on the 25th.Sept 24th 2025 Email received stating order despatched (1 item) & Yodel tracking reference and stating Yodel would advise on delivery date! Yodel received the parcel on Sept 25th and delivered on the 26th.October 1st Since then nothing about the 5 outstanding items, no apologies no updates, nothing. One of the items (a coat) is no longer shown as being in their range, will I get it?Initially I thought “Jolliman” have had a bit of bad luck; so give them a break. The more I thought about it, the more I became annoyed that they were still pushing for sales, a month after the neighbouring fire knowing the business was under pressure and struggling to get orders out. They should have stopped aggressively selling, communicated prior to accepting orders and payments and fallen back on their business continuity Insurance (assuming they have cover) as opposed to customers paying and waiting.To put things into perspective I ordered 10 items form Cotton Traders on the Sept 25th 2025 all showing as being in stock. Got a confirmation Email the same day, confirmation of despatch the same day and everything was delivered on the 26th September. Pricing wise, no real difference like for like.
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Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices.
The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping.
Jolliman our brand is our promise.See more
