Ordered 2 pairs of cords. First time I put one pair on the zip broke straight away, I paid to have a new zip put in but this only last a couple of wears . I informed the customer care team who told me to send them back and they would put a new zip in, I explained this had already been done at my own expense and asked for a replacement pair, they refused. Stupidly I bought another pair which have been fine. I then put in the second pair I originally purchased (different colour) hence the zip broke as soon as I put them on. I emailed the care team and explained the situation and requested a new pair, I didn’t hear them for several weeks so sent another email to chase up. After another couple of weeks they have responded to say if I send them back they will put a new zip in. Need tags etc. A professional tailor has said the zips are not suitable for a heavy material like cord. Shoddy products and dispicable customer service. No idea how to look after customers especially though Les that have been regular shoppers. Do not serve to be trading so please be aware if you shop with them
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Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices.
The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping.
Jolliman our brand is our promise.See more
