My online order, case #15486016, included gift wrapping, as it was to be a Christmas present for my daughter. When the package arrived the “wrapping” was a random piece of black ribbon not attached in any way to the box containing the gift.I sent a photograph of the box and ribbon to Jo Malone London and asked for their observations. The reply was “May we suggest to visit the nearest store to get it rewrapped, if possible.”!So, not the place to buy from if you want the item to be gift wrapped and don’t expect their Customer Experience Advisor to be of any use, nor to have a good command of English grammar.
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Bespoke British Fragrance House. Understated. Unexpected. Always Appreciated.