Terrible experience. I bought several full-sized bottles this past year and decided to indulge myself with the Christmas fragrance in the 30ml size. I was promised a complimentary trial size bottle with my order and completed the checkout. The perfume arrived today, but the complimentary mini sample was absent, so I reached out via chat. The representative was quite unhelpful and rigid, making me feel as if I had imagined the offer! There was no mention of sending a sample, which the company likely has plenty of. Moreover, the chat was abruptly closed! I will NEVER shop with you again if this is how you treat your customers. Your fragrances are pricey and considered luxury items, making it disappointing that this isn't reflected in your customer service.
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
