jomalone.com

1.6
1.6 Based on 41 reviews

Welcome to Jo Malone Online. Shop signature fragrances, cologne, bath and body products, home fragrance products, and skin care products....

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Sandy A.
Extremely poor packaging

The company is known for luxury, yet their new packaging for the intense cologne range is very disappointing. The perfume literally feels like it's stuck in a garbage bag. The presentation is poor and unsafe for travel. I truly wonder who came up with this unique idea? Presentation matters immensely for luxury brands, and they seem unresponsive to feedback, as if they don't care about customer issues. Companies that disregard customer value typically face losses, as it's crucial for consumers to enjoy their purchases. Let's not overlook the longevity issues with this brand; although the intense version is somewhat better, there are still no matching moisturizers to enhance the scent's longevity. I wish I could upload images of their packaging for the owner to see.

1
Date of experience: Jan 01, 2026

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Business Details

  • Welcome to Jo Malone Online. Shop signature
    fragrances, cologne, bath and body products, home fragrance products, and skin care products.

  • language https://www.jomalone.com

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