ÏThis is a shockingly low Trust Pilot score for a supposedly luxury brand. Wish I'd read the reviews before ordering. My experience is the same as numerous others on here so I won't go into too much detail.Jo Malone promised delivery by Xmas, but the parcel did not arrive on time. It feels highly dubious to give the customer a Xmas ordering cut-off time, and then not adhere to it. I would have thought that such a promise at the point of sale enters Jo Malone into a binding contract? Does Jo Malone have any idea how embarrassing it can be on Xmas day when you have nothing to give your loved ones? Do they not appreciate how seriously this type of failure in delivery can damage their reputation? Surely having a warehouse that knows how to fulfill an online order is a basic requisite for any online retailer. My advice to Jo Malone, to salvage what little retail dignity they have left, is to reach out to everyone they have let down this Xmas - proactively - and offer them a free gift or voucher. Otherwise, those customers will surely not shop at Jo Malone again, as in my case.
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
