If you don't want to read this review in full, just heed the title. I rarely write reviews as I believe in giving everyone a fair chance, but the service provided by this company is shockingly poor. It's necessary to warn others to steer clear of them. I placed an order online on Sunday, December 21, 2025. I realize this is very close to Christmas and there's always a risk with busy couriers, but the company PROMISED delivery before Christmas, and I opted for next day service. I assumed they would ship the item on December 22 for delivery on December 23. However, on December 23, my order was still marked 'Awaiting dispatch.' I visited their contact section and was given three options. Live chat - no link or button, just absent. WhatsApp - a bot that could only assist with basic inquiries. I called them, and while the representative was cheerful, they offered no real help. I was told the order would leave the warehouse on December 23 for delivery on December 24. I had doubts but accepted their word. I later inquired about canceling the order to avoid further hassle, but was informed that once placed, I could only return it upon receipt. Come Christmas Eve, my order remained 'Awaiting dispatch.' I was not surprised. On December 27, I received a notification that DHL had finally collected my parcel, which would be delivered on December 29. In summary, I ordered with guaranteed pre-Christmas delivery, and they only handed it to DHL four days after Christmas. I was misled when I contacted them on December 23. My best advice if you wish to buy from this company is to purchase from a reseller who understands basic parcel fulfillment and customer service.
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
