I experienced the same issue as another reviewer - I ordered a gift in plenty of time but paid for next day delivery to ensure it arrived before Christmas. Nothing came, and after following up, I was told in chat that the parcel would be dispatched by the end of the day. Yet, the item is still marked as being in the warehouse today. I did manage to speak to someone on chat this morning, but they couldn't provide a dispatch or delivery date. I expressed my desire to cancel the order, but was told it was too far along in the process to do so. Instead, they offered to send a full-size apology gift, though they couldn't specify what it would be. The delivery information on the company's website states, 'All orders placed from 12pm on December 22-24, 2025, will unfortunately not arrive in time for Christmas.' This is clearly false, as earlier orders also failed to arrive on time. Overall, this is not what I expect from a premium brand. I won't be shopping there again.
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
