Absolutely disgraceful customer service from such a high end company. I paid for next day delivery, I kept checking the tracking, but my order still said awaiting dispatch on the day it should have been delivered. I tried using the WhatsApp messaging, no reply, I tried the chat bot, useless and finally rang customer services, but the lady ( despite being polite) just did not care that my order was for Christmas presents and that I was upset! She just said we can refund your next day delivery charge. When I asked if there was any chance of the delivery arriving the day after, she just replied if it doesn’t you can apply for a refund! Shocked as this response! If you can’t supply and dispatch the goods then don’t offer the service. For the price you pay for these products, the customer experience should be exceptional! Not one effort made to try and help!!
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
