I ordered a gift for Christmas, paying for next day delivery as advised by the website to ensure it arrived on time. By December 23, there was no sign of the goods, so I contacted them via online chat. After a 35-minute wait, I was told the goods would be dispatched that day and delivered on December 24. I expressed my lack of confidence in this promise, given that they had already delayed my order at the warehouse despite the expedited shipping fee. I requested a refund, but was told it wasn't possible as the goods were in transit, which was obviously untrue as they had just assured me they would be dispatched later that day. Now, on December 24, there’s still no gift, and according to the order tracker, it remains in the warehouse. Of course, no one is available at the company today to explain their dishonesty and failures.
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
