I ordered three expensive bottles with the promise of a free 30ml cologne. I thought this would make a lovely gift for Christmas. The next day delivery did not occur, the complimentary gift wrapping was not provided, and when the damaged box finally arrived, one of the bottles was shattered and empty due to poor packing methods. The other boxes were crushed and dirty. I contacted customer service to explain, and they assured me they would send a replacement cologne along with some replacement boxes. However, I received another damaged box containing three more crushed and dirty boxes that were not the correct sizes for the products and no cologne. When I called customer service again, I was informed that the cologne was now out of stock and could not be fulfilled. With it being December 23, there was no hope for a replacement. I requested a partial refund, which was denied. Extremely poor service from a supposedly premium brand. They have clearly compromised their standards. I won't be returning, that’s for sure.
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
