Now into COMPLAINT 2 weeks + 1 day since the start of most appalling customer service I have encountered in any luxury brand. JM seems to have no communication between departments to resolve unhappy customer complaints and despite being dealt with “ head office “ and seeking escalation to Estée Lauder with named people telephone numbers to call- they are “ not at their desk “ or otherwise unavailable. There is seemingly a blame culture between their departments and JM business model is the customer is required to navigate their poor management of complaints and each department denying accountability. Hopeless company to communicate with…
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
