Day 6 Complaint submission to this company, regarding their online customer service. I selected on-line as a convenience. I do not appreciate being misled, fobbed of to internal depts/partners who are closed; being told there is no complaints policy available to me to ensure my complaint is escalated to the appropriate dept. I’m currently informed my complaint is with the department heads- yet no update on why the delays. I only spent £450 at JM last week and perhaps they only apply customer service to higher spenders? They market themselves as Luxury yet their customer service does not even hold the basic value system- timely, listening, positive and proactive to make amends. There are much better alternatives available in the fast growing luxury market
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fragrances, cologne, bath and body products, home fragrance products, and skin care products.
