The delivery information on their website is misleading. A month later I have not received my PREPAID order (EU resident). After raising concerns and mentioned reporting them to the EC Consumer Protection authorities, the delivery times on their site were quietly changed. Their responses have been condescending, and I feel I’m being strung along.The company claims an attempted delivery, but I never received any notification, tag, or contact information from their delivery service. There are no phone numbers for either the company or the courier, which is very concerning and raises questions about transparency. I even provided an alternative address with 24/7 on-site security, yet I began receiving alerts that my order was “held in shipping” — the same order they claimed they couldn’t deliver just a day earlier. The tracking page stopped updating days ago. This is unacceptable. I am filing a formal complaint with the European Consumer Protection authorities and initiating a payment dispute through my bank.
Claim your business profile now and gain access to all features and respond to customer reviews.
