I sent this email to the Jones Road Beauty brand stating that I had not received the item ordered on December 12, 2025:
"Hello,
I am writing regarding Order #5545001, shipped via UPS under tracking number 1ZRJ70536821983310, which was returned to the sender and never delivered.
The delivery address provided at checkout was correct. The return resulted from a logistics/formatting issue, which does not fall under the customer’s responsibility.
As the goods were not delivered, the contract was not fulfilled, and the delivery risk remains with the seller until the consumer receives the goods.
I therefore formally request a full refund of the total amount paid, including shipping costs, to the original payment method.
Please confirm the refund and the expected processing timeframe."
Today is January 28, 2026, and I have not received any response. Since the first email, I have sent about 4 emails to get a refund and still no response. DO NOT BUY FROM THIS WEBSITE. For over a month I have not seen either the product or my refund. And the shipping company they selected told me that they had already received the product back.
Horrible experience!!!! If I could give zero stars, I would. I don't recommend anyone buy from here!
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