I was a longtime fan of Bobbi Brown, so I was genuinely excited to try Jones Road Beauty. Unfortunately, after just one use, my entire face erupted into the most severe rash I’ve ever experienced. It was immediate, painful, and alarming. Weeks later, I’m still dealing with the aftermath and trying to repair my skin.
What’s even more concerning than the reaction itself is the complete lack of response from customer service. I’ve emailed multiple times explaining exactly what happened and asking for help, and I have received no reply whatsoever. When a customer reports a serious skin reaction, the bare minimum should be acknowledgment and concern.
It’s incredibly disappointing and honestly alarming that a brand built on trust and “clean” beauty would ignore a customer describing this kind of experience. Between the severe reaction and the silence from their support team, I cannot recommend this brand.
Buyer beware — I strongly suggest avoiding this company.
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