I originally contacted Joolz in November regarding issues with the frame of my brand new hub2. After several slow emails and providing pictures and videos, they stated they would send me a new frame once one became available in February. I have now called and emailed numerous times for an update, with absolutely ZERO response. It is impossible to talk to a live person. You are forced to leave a message every time with no call back. Very frustrating when you spend a few hundred dollars on a stroller that is supposed to have a good warranty, only for the warranty to be impossible to use because the company doesn't provide customer service.
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With initiatives like our Birth Forest, recyclable packaging, more sustainable materials, and products that will be used by many generations of families, we’re working to create a more wonderful world for parents and kids. We believe, every step counts.
