UPDATE:Unfortunately the other 1 star reviews are true. I switched clinics to Jorja Emerson after having terrible communication issues, patient services having no empathy and serious delays in receiving my medication. I am day 3 of being told my prescription has been posted to the pharmacy and the pharmacy has confirmed that they have not received it. The only reason I know that my prescription has not been received is because I am having to call every day and confirm that the pharmacy has not received it. I have asked for a complaint to be passed on a manager contact me but when I ask to speak with a manager I am told that they are unavailable and can only speak in a few days. I have called today and asked for the tracking number as I have been reassured that it was sent on Thursday but now apparently there is no one who can give me the tracking number. On top of this, I received the prescription of another patient to my document portal. I have asked the patient services multiple times if there is problems with my prescription or Jorja Emerson and every time I am told no, when there clearly is problems. For the fourth time I have guaranteed that my prescription will be delivered tomorrow so I will have to hold out and see. I have also been told a manager will contact me as soon as they can, so I am holding out on that too. I am really disappointed with the service I have received. Just started with Jorja Emerson Centre and have absolutely no complaints! I switched from another medical cannabis provider and was concerned about the length of time it would take to get registered with Jorja Emerson, however they reassured me it should only take 2-3 weeks and within 2 I was sorted and my first prescription was on its way! The staff are so helpful and knowledgeable. I got so much useful information during my initial consultation, which I did not receive in my previous clinic such as always having some CBD around in case of negative side effects, what to do if you get dizzy on medication etc. My experience with my previous clinic compared to Jorja Emerson are like night and day. Could not recommend Jorja Emerson enough!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
We focus on ground-breaking treatments and clinical diagnostics and tests we offer the latest medications and technological advancements in private healthcare across a number of key areas including but not limited to general paediatrics, neurology, chronic pain, mental illness, addiction, autism diagnosis & ADHD. Our in-house diagnostic services include MRI, genetic testing, sequencing and ultrasound and our accredited lab offers a wide range of same-day testing such as full bloodwork.See more
